About us

Deal Banana is a project of SanaFashions B.V. from Amsterdam. Because we have a lot of experience with internet, logistics and customer service, we can guarantee the quality of service and delivery and make so many happy with nice products and good service!

Ghost invoices, (love) letters & nbsp; and & nbsp; Send banana meringues to

Deal Banana / SanaFashions BV
Nieuwpoortkade 9, & nbsp;
1055RX Amsterdam
The Netherlands
Mail: support@dealbanana.com

Chamber of Commerce: 73882127
VAT: 8596 97599 B01

Service desk

If you have any questions about our products, your order, payment or, for example, your warranty, please use the form below. If you wish to return a product, please let us know and we will send you the instructions you need.

We consider your question important and will answer it within two working days.

How are you?

Select one emoji:

Order / Shipping

Q: How can I track my order?

A: You can log in to our website with the login details in your order email. There you can check the status of your order and you will find your Track & amp; Trace number. With this you can check the status of your order with our parcel deliverer.

Q: My Track & amp; Trace code is not working, what's wrong?

A: If the Track & amp; Trace code of our parcel deliverer does not work yet, it may be that this order has not yet been processed by them. This takes a maximum of 48 hours on working days after our confirmation of the order by email. You can then follow the status of the order online.

Q: My package has arrived damaged or opened, what now?

A: If a package is delivered incomplete, damaged or opened, you must refuse it at the door. Once a package has been received, the package carrier and the supplier are no longer liable for the package, regardless of what went wrong during shipment. Always return it immediately with the postman, so that we can send you a new product afterwards! Please let our customer service know.

Q: I have paid, but it has not been processed / received yet. What now?

A: Sometimes payments are not processed immediately and take some time. That is annoying, but can be easily fixed. Send an email to customer service and indicate which order it concerns and how you paid. Then they will find it out for you and your package can be delivered quickly!

Q: How do I get a VAT invoice?

A: Some (business) customers would like to receive a VAT invoice, because they can reclaim the VAT paid on the item. & nbsp; In this case, the seller is the selling party (and not dealBananana) and therefore the one who charges VAT on the item. & nbsp; That is why you will receive a VAT invoice from the & nbsp; seller from the & nbsp; seller, provided that VAT is due.

dealBanana & nbsp; cannot charge VAT or issue an invoice to the customer for an item that we have not sold ourselves. We only provide the service that you can buy your items on our website. Therefore, the seller is the one who creates and sends the invoice. Dealbanana does send a payment summary, but this is not an invoice.

Returns

Defective product or incomplete package.

A defective, incomplete or damaged product may be returned within 14 days. When a package is incomplete, damaged or opened, you must refuse it at the door. In both cases, report it & nbsp; to our service desk! You can reach our service desk in the following way: By message on the website or by e-mail to support@svb.desk-mail.com.

Not satisfied with the product.

Dissatisfaction with a product can always occur or you have received a different product version, for example the wrong size or color, you can also return it. Not everything can be taken back after use, these products fall under certain categories and are listed at the bottom of the page.

Return process:

1. Report the problem to our service desk.
2. You will receive a confirmation by email with instructions for returning the product.
3. After receipt we will exchange the item or refund the purchase amount to your account. (within 14 days of receipt)

Please note:

When you have not fully described the reason when reporting a return product or the reason is even missing, we are forced that if the product is defective or damaged on arrival, it is caused by personal use and we cannot provide a replacement product. and do not refund the purchase value.

You bear the direct costs of returning the goods yourself. We only bear the costs of returning the goods in case of a defective or damaged product.

The following return products are no longer accepted by us & nbsp; after use:

Products unsuitable for hygiene or health reasons:
Underwear, lingerie, & nbsp; swimwear, skin care products, make-up and jewelry for intimate areas of the body.

Deal Banana

Q: When will I get a response from customer service?

A: Our customer service can be reached via contact form and by email at support@svb.desk-mail.com. Where possible, they try to answer your email personally the same day. In case of difficult problems or busy times, this can sometimes take longer, but we aim to speak to everyone within 48 hours on working days. Customer service can only be reached via internet / email, so you cannot call them. Because all emails are handled in order of arrival, everyone receives a quick and honest answer in turn. This way we can guarantee the best service.

Q: What are my payment options?

A: Currently it is possible to pay for your order with iDeal (all affiliated Dutch banks), credit card (Mastercard or Visa), MisterCash or bank transfer. That way everyone has the opportunity to pay how he or she is used to it.

Q: What is and what is not allowed on the Facebook page?

A: We think it is important to give our members as much freedom as possible on our page. This means that you can always express your opinion with us and enter into a discussion with Bert or the other visitors, both positively and negatively. We only intervene if this affects the atmosphere; it must remain fun. Therefore it is not allowed to:

- berating, insulting, or profoundly blackmailing us or other members - posting the same message several times, or of the same purport - sharing personal data publicly - posting links or references to competitors or companies - as appropriate deviate from topic (go "off-topic") that this is no longer fun for other members - have personal conversations (to "slow chat") that do not belong on a public page

If we notice someone breaking these rules, we will hide or delete the comment. In case of multiple abuse, we can decide to block this person, but we prefer not to. Ultimately, our goal is to maintain a fun, fun page for all members!